Undergraduates’ Awareness, Use and Satisfaction with Online Public Access Catalogue (OPAC) of Benue State University Library, Makurdi, Nigeria

Comfort Member Tyopev, Murpy Tersoo Igbudu and Akuhwa Ver
Keywords: Online public access catalogue (OPAC), Undergraduates, Benue State University Library, Makurdi, Nigeria
Journal of Library Services and Technologies 2020 2(1), 58-68. Published: September 11, 2020


The purpose of this paper was to determine the extent to which undergraduates at Benue State University are aware of the OPAC, the extent of usage, the level of satisfaction derived from the usage and challenges encountered in the use of OPAC in the university library. The study was guided by four specific objectives and four research questions. Descriptive survey research design was adopted for the study. The population consisted of 9,864 undergraduate who registered with the library during 2017/2018 academic session. The sample size was 384 undergraduate students. Data was collected through a self-structured questionnaire. The data collected were analysed using frequency, percentages, mean and standard deviation. The findings revealed that most of the respondents -232 (60.4%) -were not aware of OPAC services, only 152 (39.6%) respondents indicated their awareness of OPAC in retrieving needed library materials. The study also showed that the extent of OPAC use by undergraduates was to a low extent and the students were dissatisfied with OPAC services; that the undergraduates encountered several challenges which led to the low usage and dissatisfaction with the OPAC of the Benue State University Library. The study concluded that the creation of the OPAC was to facilitate retrieving information resources that had been acquired and organised by the university library. However, poor awareness, improper orientation/training of students among others have posed great challenge for its effective usage. The study therefore recommended that all the identified challenges be tackled by the university library management in order to enhance OPAC usage by the students.