Users’ Satisfaction with Facilities of University Libraries in South-South, Nigeria

Margaret Sylvanus Umoh and Juliana Nwakaego Agwunobi
Keywords: Users‟ satisfaction, facilities, university libraries, South-South, Nigeria
Journal of Library Services and Technologies 2020 2(1), 69-78. Published: September 11, 2020


The main aim of the study was to examine the extent of user‟s satisfaction with physical facilities of university libraries in South-South Nigeria. The study adopted descriptive research design. The population of the study consisted of 21,162 library registered students of three federal and three state university libraries in South-South Nigeria. Purposive sampling technique was used to select a total of 1056 respondents from six universities. A four point Likert questionnaire entitled: “Users‟ Satisfaction with Facility Questionnaire (USFQ)” was used as instrument of data collection. The data were analysed with frequency counts, percentages, mean and standard deviation. The study revealed that users‟ satisfaction with reprographic facilities, lightning points facilities, shelving facilities, air condition facilities, seating arrangement and building facilities are high. The study concluded that if users in university libraries are not satisfied with the provision of library facilities then something other than facilities is responsible for their satisfaction. It was recommended that the library buildings should be properly sited and built to accommodate materials needed to aid academic research and other purposes of the library.