Users’ satisfaction with library services in university libraries in South-South, Nigeria

Iyishu, V. A.
Keywords: Users‟ satisfaction, library services, university libraries, South-South, Nigeria.
Library and Information Perspectives and Research 2021 3(1), 26-38. Published: August 14, 2021


Abstract

The study investigated users‟ satisfaction with library services in university libraries in South-South, Nigeria. Survey research design was adopted. Questionnaire was the instrument used for data collection. Population for the study comprised 21,162 registered library users with a sample size of 1,058 representing 5% of the entire registered library users. The instrument was duly validated and the reliability estimates of its sub-variables using Cronbach Alpha Method ranged from .73 to .84. The hypotheses were tested using population t-test at .05 alpha level. The results of the analysis revealed that: users‟ satisfaction with reference services and inter-library loan services in university libraries in South-South, Nigeria is significantly high. The study concluded that library users have a high satisfaction with reference and inter-library loan services in university libraries in south-south, Nigeria. This implies that library users are impressed with the services of the university libraries investigated. The study recommended, among others that, to ensure the sustainability of users‟ satisfaction, provision of effective reference services should be one of the hallmarks of service delivery in university libraries in South-South, Nigeria.