Users’ perception and satisfaction with library facilities, resources and services in Crawford University, Nigeria

Elizabeth Bukunola Lateef, Opene Sunday Ozonuwe and Adeleke Olateju Abayomi
Keywords: Library facilities, satisfaction, services. survey of users’ perception, resources
Journal of Library Services and Technologies 2024 6(1), 135-147. Published: April 26, 2024


The purpose of the study was to investigate the user’s perception and level of satisfaction with the facilities, resources, and services provided by Crawford University Library. The descriptive survey research design was adopted for the study, and the population of the study was one thousand six hundred (1,600) undergraduate students of Crawford University for the 2021–2022 academic year. A stratified random sampling technique was used to determine the sample size. A questionnaire was the instrument of data collection. Data generated were analysed using the statistical package for the Social Sciences (SPSS), and results were presented in descriptive and inferential statistics, frequency counts, simple percentages, means, standard deviations and charts. It was found that the majority of the undergraduate students at Crawford University were satisfied with the facilities, resources, and services provided to them by the library. Nonetheless, the study concluded and recommended that there should be improvement, especially in the areas of availability of newspapers, provision of a comfortable environment and quiet space, toilet facilities, and internet facilities. Also, maintenance culture should be upheld, and damaged equipment should be repaired or replaced, as a conducive environment will help to sustain a high level of user satisfaction among library users, among others.